New Accounts FAQ

Membership Levels & Bulk Pricing

Q: What membership levels do you offer?

We offer three membership levels based on annual spending:

• Basic Member – Default level for all new customers.
• Silver Member – Spend $5,000+ annually and unlock automatic discounts on all products.
• Gold Member – Spend $10,000+ annually or purchase by the pallet to receive our best pricing.

Q: How does bulk pricing work?

• Basic Members pay standard pricing.
• Silver & Gold Members receive exclusive discounts automatically when logged in.

Q: Can Basic Members qualify for discounts?

Basic Members don’t receive automatic discounts but can upgrade to Silver or Gold Membership by meeting the annual spending requirements.

Q: How do I upgrade my membership level?

• Silver Membership is automatically applied when your annual purchases reach $5,000.
• Gold Membership is automatically applied when your annual purchases reach $10,000 or when ordering by the pallet.

Q: Do I need to be logged in to see my discounted pricing?

Yes. Once logged in, you’ll see pricing based on your membership level:

• Basic Members see standard pricing.
• Silver & Gold Members see their discounted prices reflected in product listings.

Q: Can I mix and match scents to qualify for bulk pricing?

Yes, you can mix and match scents, but each case contains only one scent unless stated as Assorted. Assorted cases will be clearly labeled in the product description.

Q: How can I check if I’m receiving the correct discount?

Once logged in:

• Silver & Gold Members will see their discounted prices automatically applied.
• Basic Members will see standard pricing without discounts.

Q: Can I combine bulk pricing with other promotions?

No, membership discounts and bulk pricing cannot be combined with other offers unless specifically mentioned in a promotion.

Need Assistance?

For questions about membership, bulk pricing, or orders, contact your Sales Representative or Account Representative. We’re happy to help!

 

Not a Business?

If you're looking to purchase our products for personal use, visit our retail store at ImportCrate.com for the same high-quality products, no wholesale account required.