RETURN & EXCHANGE

RETURNS & EXCHANGES
ImportCrateWholesale.com accepts exchanges only (no returns) on merchandise within 10 days from delivery. However, ImportCrateWholesale.com reserves the right to authorize any product exchanges. If any product is accepted for exchange, an RMA number will be issued and a credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items and additional items for which we pay the shipping will be only refunded less our original shipping costs. There is a restocking fee of 15% for all returns or exchanges.

Customers are responsible for all shipping charges on the return of the items. ImportCrateWholesale.com reserves the right to determine which party will be responsible for the shipping charges on the replacement or exchange item(s).

For returns and exchanges, please make sure to e-mail us for a Return Merchandise Authorization (RMA) number. Returns will not be accepted without an RMA number.

Shipping Delays
We are not responsible for delays in shipments. Products that are refused or returned because of late arrival are subject to the 35% restocking charge. It is the customer's responsibility to check the shipping schedules and determine the approximate delivery time to the destination, allowing 2 business days to process orders. Weekends and holidays do not count as shipping or order processing days.

Refusing a Shipment
If we receive a shipment back that has been refused you will be charged shipping in both directions (to and from you) as well as a processing fee of 15% (fifteen percent) or $5 minimum, whichever is more. No credit will be issued except against an exchange for different or other merchandise.

Non-Returnable Items
On orders over $100, no returns are allowed. No refunds on International orders. We are not responsible for lost international shipments.

Damaged Merchandise
In the case of any damages or incorrect shipments, you must return it in the original box with the packaging slip, freight prepaid and insured, within 10 days after receipt of your order for a prompt free replacement shipment. Returned items must be in new, unused condition to be eligible for exchange or credit.

If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, contact us immediately. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. The additional packaging will jeopardize your claim and keep you from receiving credit for the return.

Returns sent COD will not be accepted.

Order Cancellation
If we receive a cancellation request after your order has been accepted into our order processing system we will charge you additional paperwork processing fees of 7% (seven percent) or $15 minimum, whichever is greater. Cancellations made within 72 hours prior to the scheduled shipment day will not be accepted. If approved a cancellation verification number will be issued for all cancellations. Cancellations are not valid without the cancellation verification number. A separate cancellation number must be obtained for each cancelled order and your processing fee invoices sent to you.

Backorder Merchandise
In the event that some or the entire inventory required to fulfill the order are out of stock, a backorder will automatically be generated for the items not shipped on the order. Website stock status is only a guide to likely availability as no items are guaranteed to be available at all times and all merchandise on hand is subject to prior sale. Backorders are held open until the item is shipped unless the item is sold out or discontinued. If an order can be completed or if items needed for an order are in stock in another warehouse we hold the order until the items are gathered together in one place to create the most complete shipment possible. If you add items to an order that are known to be on back order as is stated on the website, these items will be treated as additional shipments for that order and actual shipping charges will apply to each additional shipment.

Lost Shipments
Once you receive your tracking number, Import Crate is no longer responsible for the package. You must contact USPS or FedEx with any questions or concerns. If your package returns to us due to incorrect address, you will be charged an additional shipping fee for redelivery. You will be contacted immediately if your order gets return to our office.

If you entered the wrong shipping address and you contact us BEFORE your order ships out with your correct address, we will update it for you for no additional fee.

Return shipping address:
Higante Works, Ltd. Co.
Attn: Import Crate Returns Department
RMA NUMBER:
7801 Alma Dr. #105 – 308
Plano, TX 75025

Be sure to include your name, address, and daytime phone number.

ImportCrateWholesale.com shall incur no liability for any loss of income or other damage on account of any defect in any merchandise purchased herein other than to replace such merchandise.

ALL SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE.